Refund Policy

Last updated: 2026.

7-day window

If you experience a persistent technical problem with the service that we are unable to resolve within a reasonable timeframe, you may request a refund within 7 days of your activation date. Contact us at info@iptvukpro.shop or via WhatsApp with your order details.

Conditions

Refund requests must be submitted within 7 days of activation. We will first attempt to resolve the reported issue. Where resolution is not possible, a full or partial refund may be issued at our discretion depending on the circumstances and usage during the period.

What is not covered

Refunds are not available for change of mind after activation, for issues caused by the customer's internet connection or device, or for requests made after the 7-day window. Lifetime plan refunds are considered only in the first 48 hours after activation.

Process

Email info@iptvukpro.shop with your order reference, the issue you experienced and a brief description of steps taken to resolve it. We aim to respond within 24 hours.