Frequently asked questions

IPTV (Internet Protocol Television) delivers live television and on-demand video over an internet connection rather than through a traditional satellite or cable signal. You watch using an app on a compatible device — a Firestick, Smart TV, phone or computer — rather than needing a dish or a cable socket.

Every plan includes the identical feature set: 24,000+ live channels, HD & 4K quality where available, 150,000+ VOD titles, a full electronic programme guide, instant activation, all-device compatibility, 24/7 WhatsApp support, VPN compatibility, worldwide access, and free catalogue updates. Nothing is withheld for a higher tier.

The only difference between plans is duration and price. One Month costs £15. Three Months costs £30. Six Months costs £40. Twelve Months costs £60. Twenty-Four Months costs £85. Lifetime is £199. Features are identical across all six.

No. Each plan is a one-time, fixed-duration payment. When the period ends, access stops and nothing further is charged. There is no automatic renewal. The lifetime plan has no end date and no renewal at all.

Tap any Order button on the site. A pre-written WhatsApp message opens addressed to our team. We reply promptly with payment options — usually card, bank transfer or another agreed method. Once payment is confirmed, we activate your service and send credentials via WhatsApp.

Activation is instant once payment is confirmed. During business hours this typically takes a few minutes. Outside business hours it may take up to an hour, though we aim to be faster.

Amazon Firestick (all generations including HD, 4K and 4K Max), Smart TVs with Android TV, Samsung Tizen or LG webOS, Android TV boxes, Apple TV (4th generation and later), MAG set-top boxes, Android and iOS smartphones and tablets, Windows and Mac computers via VLC or a compatible player.

Tivimate is our top recommendation for Firestick and Android devices — it has a clear EPG and smooth playback. IPTV Smarters Pro, GSE Smart IPTV and Smart IPTV work well on most other platforms. We send a setup guide with your credentials after activation.

For reliable HD streaming, 10 Mbps download speed is the minimum. For 4K content, 25 Mbps gives the best results. A wired Ethernet connection is more consistent than Wi-Fi for high-quality sustained playback, particularly during live sports.

Yes. The service is fully VPN-compatible. You can use any major VPN provider without affecting stream quality or access.

Yes. The service is not geo-restricted. It works from any country with a working internet connection.

Yes. A selection of channels stream in 4K where source content is available in that format. 4K is included in every plan at no extra charge.

This varies by channel. Some channels include catch-up or replay through the EPG in compatible apps such as Tivimate. Where catch-up is available, it is included without additional charge.

VOD (video on demand) is the on-demand library — films and TV series you can watch at any time, independent of any broadcast schedule. IPTV UK Pro includes 150,000+ VOD titles across every plan.

Once payment is confirmed, we send your username, password and server URL via WhatsApp. You enter these into your chosen IPTV app. We include a step-by-step setup guide for your specific device.

We accept debit and credit card payments via secure payment link, UK bank transfer, and WhatsApp pay where available. Payment details are provided when you place your order through WhatsApp.

Yes. We do not store card details. Card payments go through a secure payment processor. Bank transfers are verified manually and credentials are only released once funds are confirmed.

If you experience a service issue, contact us via WhatsApp or email within 7 days. We will work to resolve the problem first. If we cannot resolve it, we consider refund requests on a case-by-case basis. Please read the full Refund Policy before purchasing.

Using a legitimate IPTV service is legal. The legal position relates to whether the service has the appropriate broadcasting rights for the content it delivers. We cannot provide legal advice. If this is a concern, we recommend reading independent guidance on the Ofcom or FACT UK websites before purchasing.

If you watch or record live television programmes as they are broadcast, you need a TV Licence regardless of how you access them — including via IPTV apps. This is a requirement under UK law that is independent of which IPTV service you use.

Each plan is for one simultaneous connection. If you need additional connections for family members or different rooms, message us on WhatsApp and we can discuss multi-connection options.

When the plan period ends, access stops automatically. You simply place a new order via WhatsApp to continue. There is no cancellation step and no charge without a new order.

WhatsApp is the fastest route: +44 7853 745274. You can also email info@iptvukpro.shop. Support is available 24 hours a day, seven days a week.

Our one-month plan at £15 is the most flexible entry point. It gives you a full month with the complete feature set to evaluate the service before choosing a longer plan.

Setup guides for every supported device are provided via WhatsApp after activation. If you run into difficulty, our support team is available around the clock to walk you through the process.